DreamBet Privacy Policy

At DreamBet Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our services. This Privacy Policy explains how we at DreamBet Casino collect, use, store and protect the information you share with us when you register, deposit, play or contact our support team. By creating an account with Dream Bet, you agree to the practices described below.

Information We Collect

When you register with DreamBet Casino, we collect certain personal details necessary to open and manage your account. We gather your name, date of birth, address, e-mail, phone number and payment details. We also collect copies of your identification documents, proof of address and proof of payment method during our verification process, which every customer must complete before a withdrawal can be approved.

• We collect registration data such as your name, contact details and date of birth
• We record your gaming activity, deposits, withdrawals and betting history
• We store copies of your identity card, driving licence or passport, proof of address and proof of payment method
• We may request notarised identity verification, source of wealth, source of funds and political status documents where required
• We automatically collect technical data including your IP address, device information and cookies

How Our DreamBet Platform Uses Your Data

We at Dream Bet use your personal information to open and verify your account, process deposits and withdrawals, detect duplicate accounts and prevent fraud. Our DreamBet team also uses your data to communicate with you about your account, respond to support requests, and send promotional offers where you have opted in. We rely on your information to confirm that you do not reside in a restricted jurisdiction and that you are not a professional or amateur athlete, coach, referee or related party barred from using our services.

Here at DreamBet Casino, we also use data to detect duplicate accounts linked by IP address, personal details, payment account number or site cookies, since duplicate accounts are closed and any associated bonuses, free bets and winnings are forfeited under our terms.

Verification and Compliance

Every withdrawal request at Dream Bet Casino goes through identity verification. We may require photographs of both sides of your identity document, a recent proof of address no older than six months, and proof of your payment method with sensitive digits hidden. We review and approve or deny withdrawal requests after our relevant department has examined the supporting documents, and the exact time required varies depending on the complexity of the check.

Legal Basis for Processing

We process your data to perform our contract with you, to comply with legal and licensing obligations under our Curacao Gaming Authority licence, and to protect our legitimate interests in preventing fraud, money laundering and underage gambling. Where you have given consent, such as for marketing communications, we will only use your data for that purpose until you withdraw consent.

Sharing Your Information

We may share your personal data with regulators, payment providers, identity verification agencies and our service facilitator, NewEra Cyprus Limited, which processes Paysafe payments on our behalf. Our owner, NewEra B.V., incorporated in Curacao, together with our Ardevar platform provider, may also process your data to deliver our services. We do not sell your personal information to third parties for their own marketing purposes.

• We share data with payment processors to complete deposits and withdrawals
• We share data with identity verification providers to confirm your age and identity
• We share data with regulators and law enforcement where legally required
• We share data with our service facilitator, NewEra Cyprus Limited, for Paysafe transactions

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards to meet our legal, tax and licensing obligations. Where your DreamBet account has been inactive for six consecutive months without deposits or play, we may terminate the account and the outstanding balance may be forfeited in line with our terms. If you request account closure, we will process this no earlier than 90 days after your first successful deposit and will complete it within 60 days.

Cookies and Tracking

We at DreamBet Casino use cookies and similar technologies to recognise your device, remember your preferences and analyse how you use our site. Our DreamBet cookie practices help us detect duplicate accounts sharing the same cookies, IP address or device, which we treat as a breach of our one-account policy. You can manage cookie settings through your browser, though disabling certain cookies may affect how our services function.

Your Rights

You have the right to access, correct, delete or restrict the personal data we hold about you, subject to our legal retention obligations. You may also object to certain processing or request a copy of your data in a portable format. Where you wish to exercise any of these rights, you can contact our support team and we will respond within a reasonable timeframe.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate information
• You may request deletion of your data where legally permissible
• You may withdraw consent to marketing communications at any time

Security Measures

We use industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our DreamBet systems restrict access to personal information to authorised staff who need it to perform their duties, and our Dream Bet platform undergoes regular security reviews to maintain data integrity.

International Transfers

As our operations involve our owner NewEra B.V. in Curacao and our service facilitator NewEra Cyprus Limited in Nicosia, your data may be transferred and processed outside your country of residence. We ensure that any such transfer is subject to appropriate safeguards consistent with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically, as continued use of our Dream Bet services after any update constitutes acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, you can reach our support team at [email protected]. For account closure requests, please contact [email protected], and for self-exclusion enquiries, please write to [email protected]. Our live chat is also available 24/7 should you need immediate assistance regarding your privacy or account.