DreamBet Casino Responsible Gaming

Our Commitment to Safer Play

Our Dream Bet platform is licensed by the Curacao Gaming Authority under licence number OGL/2024/181/0181, issued under the National Ordinance on Games of Chance, and operated by NewEra B.V. We at DreamBet Casino take this licence seriously, and responsible gaming compliance sits at the core of how our casino, live casino, sportsbook and virtual sports sections are run. You can check our regulatory standing through the Curacao Gaming Control Board seal displayed in our footer at cert.gcb.cw.

We also recognise that certain groups should never participate in gambling activities on our site. In line with our policies, professional and amateur athletes, sports managers, coaches, team owners, team employees, referees and league officials, as well as their families and relatives, are not permitted to open an account or play with us, including on live dealer tables and slot games. This restriction applies across our entire Dream Bet offering, including sports betting markets where conflicts of interest could otherwise arise.

Tools We Offer You

At DreamBet, we provide a range of practical tools that let you shape your own gambling experience according to what feels right for you. You are never locked into a single way of managing your account - you can adjust your settings as your needs change, and our DreamBet bonus terms also reflect this commitment to responsible play.

• Deposit limits - set daily, weekly or monthly caps on how much you can add to your account
• Loss limits - restrict the amount you are willing to lose over a chosen period
• Wagering limits - cap the total amount you stake across casino and sportsbook products
• Session time reminders - receive alerts after a set period of continuous play
• Temporary account suspension (time-out) - pause your account for a defined period, such as 24 hours, a week or a month
• Self-exclusion - close your account for a longer term or permanently
• Reality checks - periodic pop-ups reminding you how long you have been playing

Our Dream Bet support team can walk you through each of these options and help you configure them in a way that suits your circumstances. Once a limit is set, we at DreamBet apply it immediately, and any request to increase a limit is only actioned after a cooling-off period, while requests to lower a limit or exclude yourself take effect right away.

Self-Exclusion at Dream Bet

If you feel that a break from gambling would help, our DreamBet self-exclusion process is designed to be straightforward and respectful of your decision. You can request self-exclusion by contacting our dedicated team directly, and we will confirm your request without unnecessary delay.

1. Contact our self-exclusion team at [email protected]
2. Specify the length of exclusion you want, from a short break to a permanent closure
3. Receive confirmation that your account has been restricted
4. During the exclusion period, we will not send you marketing communications or allow you to reopen your account
5. Once the period ends, you may choose whether to reactivate your account or extend the exclusion

We at Dream Bet also remind you that, separately from self-exclusion, account closure can be requested no earlier than 90 days after your first successful deposit, and we complete such requests within 60 days. Should you wish to close your account permanently rather than take a temporary break, our team at [email protected] is on hand to guide you through that process.

Recognising the Signs

Our DreamBet Casino encourages every player to stay mindful of how gambling fits into their everyday life. We've put together some common signs that may indicate your play has become a problem rather than a pastime:

• Spending more money or time gambling than you originally intended
• Chasing losses with bigger bets in an attempt to win them back
• Borrowing money or using funds meant for essential expenses to gamble
• Neglecting work, studies, relationships or health because of gambling
• Feeling anxious, irritable or guilty about your gambling activity
• Lying to friends or family about how much you play or spend

If any of this sounds familiar, we at DreamBet strongly encourage you to use our limit-setting tools or to speak with our support team, who are available 24/7 to discuss options without judgement.

Protecting Minors

Our Dream Bet platform is strictly for adults, and we do not permit anyone under the legal gambling age in their jurisdiction to register or play. We at DreamBet verify the identity and age of every player as part of our standard account verification process, which requires photographs of an identity card, driving licence or passport, along with proof of address no older than six months. Parents and guardians who share devices with minors are encouraged to use filtering software and parental control tools to prevent underage access to our site. Account verification takes place during the DreamBet login process, ensuring only eligible adults can play.

External Support Organisations

Beyond the tools available directly through Dream Bet, there are independent organisations that offer free, confidential advice and support for anyone concerned about their own gambling or that of someone close to them. We at DreamBet Casino recommend reaching out to these services whenever additional, specialised help is needed:

Our DreamBet team does not replace the expertise of these organisations, but we see ourselves as a first point of contact who can direct you toward the right kind of specialised help, alongside the practical account controls we offer in-house.